Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Client") and Radulf Group, LLC, doing business as Micro Insights ("Micro Insights," "we," "us," or "our"), governing your use of our expert interview and market research services.

By accessing our website, submitting an inquiry, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

2. Service Description

Micro Insights provides market research services by connecting organizations with vetted industry experts for professional interviews and consultations. Our services include:

• Expert identification and recruitment
• Screening and vetting of industry professionals
• Interview scheduling and coordination
• Expert compensation management
• Consolidated billing and invoicing
• Quality assurance and support

We act as an intermediary between clients and experts, facilitating professional interviews while managing the administrative and financial aspects of the engagement.

3. Eligibility and Account Registration

Our services are intended for business organizations and professional entities. By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal authority to bind your organization to these Terms
• Your use of our services complies with all applicable laws and regulations
• All information you provide is accurate, current, and complete

4. Service Engagement Process

4.1 Project Initiation

Clients initiate engagement by submitting project requirements through our contact form or direct communication. We will provide a proposal outlining the scope of work, timeline, and pricing.

4.2 Acceptance

Services commence upon mutual agreement, which may be evidenced by a signed statement of work, purchase order, or written confirmation via email.

4.3 Expert Selection

We will identify and propose qualified experts based on your project requirements. While we conduct thorough vetting, clients have the right to approve or reject proposed experts.

5. Pricing and Payment Terms

5.1 Pricing Structure

Our fees consist of:

• Expert Fees: Compensation paid to industry experts (typically $50-$1,200 per hour, depending on expertise and seniority)
• Service Fee: 15-20% of total expert fees, covering recruitment, coordination, and administrative services

Specific pricing will be detailed in your project proposal or statement of work.

5.2 Invoicing

We provide consolidated invoicing that includes all expert fees and service charges. Invoices are issued upon project completion or at agreed-upon milestones for longer engagements.

5.3 Payment Terms

Payment is due within 30 days of invoice date unless otherwise agreed in writing. Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by law, whichever is lower.

5.4 Expenses

Any additional expenses (e.g., expedited recruitment, specialized screening) will be communicated and approved in advance.

6. Client Obligations

As a client, you agree to:

• Provide accurate and complete project requirements
• Respond to expert proposals and communications in a timely manner
• Conduct interviews professionally and respectfully
• Not solicit experts for direct employment or engagement for 12 months following their introduction through our services
• Maintain confidentiality of sensitive information shared by experts
• Make timely payments according to agreed terms
• Comply with all applicable laws, including antitrust and competition laws

7. Cancellation and Rescheduling

7.1 Project Cancellation

Clients may cancel projects with written notice. The following project-level cancellation fees may apply:

• More than 72 hours before scheduled interviews: No fee
• 48-72 hours before scheduled interviews: 50% of total project fee
• Less than 48 hours before scheduled interviews: 100% of total project fee

7.2 Interview Rescheduling

Interviews may be rescheduled once at no charge with at least 48 hours notice. Additional rescheduling requests may incur administrative fees.

8. Intellectual Property

8.1 Client Content

You retain all rights to information and insights obtained through expert interviews. We claim no ownership of interview content or derived research findings.

8.2 Our Property

Micro Insights retains all rights to our website, branding, methodologies, processes, and expert database. You may not copy, reproduce, or use our proprietary systems without written permission.

8.3 Expert Information

Expert contact information and profiles are confidential and proprietary. Clients may not retain, share, or use expert contact details except as necessary for scheduled interviews.

9. Confidentiality

Both parties agree to maintain confidentiality of proprietary and sensitive information shared during the engagement. This includes:

• Client business strategies and research objectives
• Expert personal and professional information
• Pricing and commercial terms
• Proprietary methodologies and processes

Confidentiality obligations survive termination of the service relationship.

10. Compliance and Legal Obligations

10.1 Regulatory Compliance

Clients are responsible for ensuring their use of expert insights complies with all applicable regulations, including securities laws, insider trading prohibitions, and industry-specific compliance requirements.

10.2 Prohibited Uses

You may not use our services for:

• Obtaining material non-public information
• Competitive intelligence gathering that violates laws or regulations
• Any illegal, fraudulent, or unethical purpose
• Harassing or soliciting experts for purposes outside the scope of the engagement

11. Representations and Warranties

11.1 Our Warranties

We warrant that:

• Services will be performed in a professional manner consistent with industry standards
• We will conduct reasonable vetting of experts
• We have the right to provide the services described

11.2 Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee the accuracy, completeness, or reliability of expert opinions or insights. Clients are responsible for independently verifying information and making their own business decisions.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA
• WE ARE NOT RESPONSIBLE FOR EXPERT OPINIONS, ADVICE, OR THE DECISIONS YOU MAKE BASED ON INTERVIEWS

Some jurisdictions do not allow limitation of liability for certain types of damages, so these limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Micro Insights, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any laws or regulations
• Your violation of any third-party rights
• Your business decisions based on expert insights

14. Term and Termination

14.1 Term

These Terms become effective when you first use our services and continue until terminated by either party.

14.2 Termination for Convenience

Either party may terminate the relationship with 30 days written notice, subject to completion of ongoing projects and payment of outstanding fees.

14.3 Termination for Cause

We may immediately terminate or suspend services if you:

• Breach these Terms
• Fail to make timely payments
• Engage in prohibited conduct
• Use services in a manner that creates legal or reputational risk

14.4 Effect of Termination

Upon termination, you must pay all outstanding fees. Sections relating to payment, confidentiality, intellectual property, liability limitations, and dispute resolution survive termination.

15. Dispute Resolution

15.1 Informal Resolution

Before pursuing formal legal action, parties agree to attempt good-faith negotiation to resolve disputes.

15.2 Arbitration

Any disputes not resolved through negotiation shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. Arbitration shall take place in Travis County, Texas and be conducted in English.

15.3 Exceptions

Either party may seek injunctive relief in court for breaches of confidentiality or intellectual property rights.

15.4 Class Action Waiver

You agree that disputes will be resolved on an individual basis and waive any right to participate in class actions or class-wide arbitrations.

16. General Provisions

16.1 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

16.2 Entire Agreement

These Terms, together with any statements of work or service agreements, constitute the entire agreement between you and Micro Insights regarding our services.

16.3 Amendments

We may update these Terms from time to time. Material changes will be communicated via email or website notice. Your continued use of services after changes constitutes acceptance of the updated Terms.

16.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16.5 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

16.6 Waiver

No waiver of any term shall be deemed a further or continuing waiver of that term or any other term.

16.7 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including natural disasters, pandemics, government actions, or communications failures.

17. Contact Information

For questions about these Terms of Service, please contact us:

Radulf Group, LLC (DBA Micro Insights)

Email: legal@microinsights.org

Phone: +1 (972) 632-3551

For legal inquiries, please include "Terms of Service" in your subject line.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute a legally binding agreement enforceable against you.